Poor
Functioning of CGHS
Some grievances have been received
from CGHS beneficiaries through grievance portals and other channels regarding
functioning of CGHS. These are mainly regarding non-issue of medicines, plastic
cards, shortage of doctors/ specialists and long queue of patients in Wellness
Centres.
Following action has been taken by
the government in this regard:
(i) Appointment of retired doctors on
contract basis as a stop gap arrangement to fill the vacant posts.
(ii) Medicines, which are not
available at CGHS Wellness Centres are procured through Authorized Local
Chemists.
(iii) A special drive was undertaken
to clear the pendency of issue of CGHS Plastic cards
(iv) Option for self-printing
of CGHS cards for existing CGHS beneficiaries.
(v) Introduction of on-line
registration for consultation at selected Wellness Centres in Bengaluru and in
one zone in Delhi.
(vi) Initiation of tele-consultation
on trial basis in Delhi from two CGHS Wellness Centres with specialists of Dr.
R.M.L Hospital.
Regular internal audits and also
external audits/studies on the functioning of CGHS have been carried out.
Outcome of some of the important
studies are as under:
(i) Staff Inspection Unit (SIU) was
carried out by Ministry of finance for Staff Pattern Norms based on patient
attendance. Recommendations of the SIU have been implemented.
(ii) Based on the study carried out
by Kaul Committee, computerization of all the CGHS Wellness Centres has been
done
(iii) On the basis of recommendations
of the CAG Audit on procurement of medicines, Medical Stores Organization (MSO)
has initiated e-tender for procurement of Anti Cancer and other Lifesaving
medicines. It has also been decided to procure only L1 Rate medicines under
formulary for Branded Medicines.
(iv) Committee of Secretaries (COS)
has also been monitoring the functioning of CGHS since 2008 and various steps
have been implemented to make CGHS beneficiary friendly. As per the
recommendations of COS, UTI-ITSL has been appointed as Bill Clearing Agency for
settlement of credit bills of empanelled hospitals and diagnostic centres
pertaining to the treatment of CGHS pensioner beneficiaries.
(v) The functioning of CGHS is also
monitored by the Hon’ble Prime Minister and as per the directions under
‘PRAGATI’, the process of linking of Aadhar Number with CGHS beneficiary
Numbers has been started. A special drive was undertaken to clear the pendency
of issue of CGHS Plastic cards. Provision has been made for self-printing of
CGHS cards by existing CGHS beneficiaries.
(vi) DAR&PG conducted a study
through Quality Council of India (QCI) to identify areas of
Grievances in Different Ministries and organizations including CGHS and
suggested possible solutions.
Based on the inputs so received:
Financial Powers of Additional
Directors of CGHS have been enhanced for early settlement of medical claims of
Pensioners.
Introduction of on-line registration
for consultation at selected Wellness Centres in Bengaluru and in one zone in
Delhi.
Aadhar-based Bio-metric attendance
for the staff at CGHS Wellness Centres has been implemented in Delhi and NCR.
The following steps have been taken
for improvement in the functioning of CGHS in the country:-
1. Regular Inspection of Wellness
Centres is carried out.
2. Monthly advisory committee
meetings are held for each Wellness Centres with CMO (Incharge)
3. Regular monitoring of empanelled
hospitals by a team constituted by Additional Directors, CGHS of cities for
this purpose.
4. Regular meeting of Additional
Directors, CGHS with pensioner associations.SMS alert facility to CGHS
beneficiaries.
The Minister of State (Health and
Family Welfare), Sh Faggan Singh Kulaste stated this in a written reply in the
Lok Sabha here today.
Source: PIB News