F. No. 44/22 /2014/ MCTC/ CGHS /2211-44
Directorate General of CGHS, MOHFW'
Monitoring, Computerization &
Training Cell'
CGHS Wellness Center Building, 1't
Floor'
Kalibari, New Delhi- 1' 1000 1
Dated: 9-05-2017
Office Memorandum
Sub: Online Appointment System for CGHs beneficiaries
For the convenience of CGHS
beneficiaries and with an objective of reducing the waiting time at the
Wellness Centers, CGHS is pleased to announce a new initiative of booking
online appointments. Existing beneficiaries can now book an appointment for Medical
Officer or Specialist consultation online. The steps involved in booking an
appointment online are given below
Online Appointment by Beneficiary
himself
1.
Visit
the website: cghs.nic.in
2.
Click
on the option "Book Appointment" available on RHS of the screen
3.
Enter
beneficiary ID and click on "Generate OTP"'
4.
An
OTP (one Time Password) will be sent on registered mobile no, of the beneficiary
or to the main card holder's mobile if that is the only registered number'
5.
Enter
OTP and click on "Proceed"'
6.
Beneficiary details are displayed on screen. Click on proceed button if the details displayed
on screen are correct otherwise click on "NOT
YOU". In that case log in again and
proceed as above.
7.
Select
Specialty, Dispensary, Doctor as per your choice and click on
"Proceed" button. A beneficiary can select a GDMO (General Duty Medical
Officer) or a Specialist of any of the CGHS wellness centre for appointment'
8.
A
calendar is displayed to choose a date that has the availability of appointment
for the selected doctor. Select date for appointment'
9.
On
selecting date, top of the screen shows the slot timings and the appointments
available. A beneficiary can choose the
desired slot'
10. Click on proceed to ‘’Book
Appointment". one can go back and make changes by using the ‘Change the Specialty'
button'
11. On clicking the button
"Proceed to Book Appointment"' beneficiary details and the appointment
details are displayed on the screen for confirmation'
12. Click on the option "confirm
to Book Appointment", confirmation status page is displayed. One can print
the confirmation slip, or book another appointment. System would also send an
SMS to registered mobile number'
13. Appointment for the GDMO can be
taken within 72 hours of date of appointment whereas appointment for the
Specialist can be taken within 1 month of date of appointment. Online
appointment cannot be made for the same day/date. [This window period may change
depending upon the decisions taken from time to time)
14. If a self registered patient
arrives at the indicative time slot and by that time his "Q" number
has already passed, he will be called as very next patient, barring emergencies. However, if the indicative time slot has
passed beyond half an hour then he will have to get fresh registration from WC
registration counter'
15. If patient fails to turn up on
appointed time thrice in a row the facility for him may be blocked for a month'
For walk in patients who directly
visit the center without a prior; self booked appointment, the facility of
online registration at the registration counter of Wellness Center is
available'
The introduction of this facility
may be given vide publicity by all Wellness Centres in charge.
Dr.
D.C.Ioshi
Director, CGHS
