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Telemedicine
facility has been started as per guidelines issued by Board Of Governers in
Wellness centers 06(Jayanagar) and 10(CV Raman Nagar) of CGHS Bengaluru as a
Pilot Project. Eligible beneficiaries may make use of this facility to obtain
consultation and get valid prescriptions for continuous treatment.
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Consultation
by telemedicine is AVAILABLE ONLY FOR BENEFICIARIES ABOVE 60 YEARS.
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Dr Ayesha
Manika (Wellness centre 06 Jayanagar) and Dr Deepak Krishnaraj(Wellness center
10 CV Raman Nagar) will be available for Telemedicine consultation starting
from 25/06/2020.
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Kindly
note that Telemedicine facility is limited for Wellness center 06 Jayanagar and
Wellness center 10 CV Raman Nagar beneficiaries only. Services shall be
extented to other wellness centers If feasible.
General Guidelines
Procedure:
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Beneficiary
has to initiate the consultation by taking an online appointment.
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The
beneficiary needs to forward the appointment confirmation email to the Wellness
Centre (wc10telemedicine@gmail.com or wc06telemedicine@gmail.com) from their
registered email in advance requesting for Telemedicine. The beneficiary may
choose to send recent relevant investigation reports.
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If email
has not been registered, the beneficiary may do so themselves by visiting the
beneficiary login section of cghs.nic.in.
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If
beneficiary has not visited the same Medical Officer in person for the last 6
months period, then he/she is not eligible for Tele consultation with that
Medical Officer.
Consultation:
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The
beneficiary may call the CGHS Wellness Centre on landline at the allotted time
for online appointment and connect to the concerned Medical Officer.
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The
Medical Officer shall verify and confirm the patient's identity by name, age,
address, email ID, phone number, registered ID or any other identification as
may be deemed to be appropriate before proceeding with the consultation.
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If the
identity is not established, the Medical Officer may insist that the
beneficiary calls from his registered mobile number or may call the beneficiary
back to their registered mobile number.
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The
patient’s condition needs to be quickly assessed by the Medical Officer based
on available inputs and the Medical Officer uses his professional discretion to
decide if emergency care is needed.
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If the
condition of the patient merits emergency intervention, then advice for first
aid/ immediate relief is provided and guidance is provided for referral, as
appropriate.
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If the
Medical Officer is satisfied that he/she has access to adequate patient
information and if the condition can be appropriately managed by
tele-consultation, he/she would go ahead with the tele-management of the
patient.
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If the
follow up is for continuation of care for the same medical condition, the
Medical Officer would prescribe appropriate set of medications as indicated.
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If the
follow-up consult reveals new symptoms pertaining to a different spectrum of
disease other than common conditions, then it will be considered as a first
consultation which can be done by video consultation alone. Proceeding as first
consultation in such cases is subject to the availability of video conferencing
facilities and the discretion of the Medical Officer.
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If the
situation is NOT appropriate for further telemedicine consultation, then the
Medical Officer may provide Health advice/ Education as appropriate; and/or
refer for in-person consultation.
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The
Medical Officer can choose not to proceed with the consultation at any time. At
any step, the Medical Officer may refer or request for an in-person
consultation.
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At any
stage, the beneficiary has the right to choose to discontinue the
teleconsultation.
Prescription:
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The
Medical Officer will use the CGHS MIS module to open the beneficiary details
and go through the past history.
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If the
Medical Officer is satisfied with the follow up consultation, he may choose at
his discretion to prescribe the medicines using the module including indenting
of medicines.
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The
Medical Officer shall add the details of the teleconsultation in the notes
highlighting ‘CONSULTATION BY TELEMEDICINE’.
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The CGHS
beneficiary will get the prescription online automatically to his registered
email ID
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They may
also access the prescription by logging into the CGHS MIS beneficiary login and
checking ‘Beneficiary History Track’. In case of any doubts or mismatch, the
beneficiary may contact the Medical Officer.
Collection of Medicines:
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The
beneficiary should collect the medicines in person or through anyone authorized
by within 4 days of the appointment.
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The
beneficiary may contact the CMO In-charge of the Wellness Centre for any
grievance.
